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ICT Analyst - Hyderabad

Customer Services & Support
Ref: 40 Date Posted: Monday 30 Apr 2018
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Join Traveltek and play a part in shaping the future of online travel booking!

Traveltek is currently pursuing an aggressive global expansion strategy. The East Kilbride-headquartered firm, which also has offices in the Midlands, Sydney, Miami, Dubai, Hyderabad, Singapore and Hong Kong is looking to strengthen its market share in existing locations and establish a presence in new growing markets.

We are currently recruiting for ICT Analyst to join our team in HiTec City Hyderabad.

Our ICT Analysts are responsible for Configuration and Implementation of our web based platform to our customers all over the globe

In this role you will be required to work with various in-house web applications to configure system builds, communicate with customers through our online ticketing portal, speak with third-party suppliers and act as part of our 24 hour support team to provide the best service available.

This is an excellent opportunity for somebody with strong technical and customer support skills to help provide world class service to our customers across the globe.

Responsibilities:

  • Answering support tickets entered via our online portal
  • Assisting customers by helping them understand how different parts of our application work, through the online support ticket portal
  • Problem solving on configuration issues on our web based platform,
  • Understanding our customers businesses and how they use the system
  • Configuration of system builds in time with Project timelines

Our ideal candidate will have experience in these fields, with existing customer service skills and a good technical background.

Requirements:

  • A good technical background, such as a relevant IT qualification, work experience or demonstrable skills
  • Previous experience in a similar capacity
  • Flexible approach to work
  • Meticulous attention to detail
  • Logical approach to problem solving
  • Self disciplined in working to tight deadlines
  • Ability to work effectively using own initiative and as part of a team
  • Willingness to learn new aspects in this area of work
  • Ability to communicate both verbally and in writing

In return we offer the successful applicant an excellent salary commensurate with experience.

As we provide 24 hour support, you need to be willing to work day and night shifts, based in our Hyderabad office.

Team spirit

Join Traveltek and you become part of a team that values strong working relationships, career progression and shared success. We are committed to your development and job satisfaction in the firm belief that if you excel, so do we. We want you to play a key role in our evolution and expansion, becoming part of our ongoing success story – and the growing Traveltek family.

 

Take your career to new heights with Traveltek. We look forward to having you on board!