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Projects and Client Services Manager - East Kilbride

Customer Services & Support
Ref: 29 Date Posted: Monday 12 Feb 2018
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Join Traveltek and play a part in shaping the future of online travel booking

Traveltek is currently pursuing an aggressive global expansion strategy. The East Kilbride-headquartered firm, which also has offices in the Midlands, Sydney, Miami, Dubai, Singapore, Hyderabad and Hong Kong is looking to strengthen its market share in existing locations and establish a presence in new growing markets.

The position as Projects and Client Services Manager is a key position in the organisation. Being responsible for the execution of Client Projects within set time, cost and quality the position plays a critical role in assuring that projects perform successfully and that agreed timelines are met.


You will be a truly talented project manager with ambitions to handle multiple projects in several companies around the world. With a great understanding of open source technology, this job is not for the faint-hearted as you will be working in the fastest paced environment of your life and could be seconded from one country to another very quickly. If you love life, travel, excitement and an industry (travel industry) unrivalled by any other and have what it takes then we are looking forward to hearing from you.


  • Planning and executing multiple client projects
  • Optimising, improving and developing processes thus ensuring that the processes will enhance and contribute to the project performance
  • Reporting and follow up on client projects ensuring an all time overview of cost , timeline, quality and risks of entire project portfolio
  • Stakeholder management and meeting client expectations


The Projects and Client Services Manager ideally has the following background:

  • +2 years of experience with Project Management
  • Project Management Qualification (Prince2, PMP or the like)
  • Experience with Project Management tools

The Projects and Client Services Manager must have the ability to:

  • Communicate with conviction, impact and respect across the entire organisation
  • Drive results through focus and prioritisations
  • Work structured and systematically
  • Manage and cope with resistance in a trustworthy way
  • Control Project budget

Key Competencies

  • Integrity
  • Excellent communication skills in both verbal and written format
  • Analytical and logical thinking
  • High Achievement Drive
  • Highly Focused on Service Delivery
  • Risk Management Analysis
  • Foreign language skills, especially Spanish, German, Italian or French would be advantageous


  • Salary banding £26k-35k with benefits of Private Health Care, Contributory Pension Scheme, 28-days holidays, Company Car or Car Allowance
  • Based in Traveltek Headquarters in East Kilbride, Glasgow with the potential to travel, this should be seen as truly exciting opportunity
  • Reporting Directly to Head of Projects

Due to the nature of the role a Full UK driving license is a necessity

This position is subject to pre-employment checks including Disclosure Scotland screening

Team spirit

Join Traveltek and you become part of a team that values strong working relationships, career progression and shared success. We are committed to your development and job satisfaction in the firm belief that if you excel, so do we. We want you to play a key role in our evolution and expansion, becoming part of our ongoing success story – and the growing Traveltek family.


Take your career to new heights with Traveltek. We look forward to having you on board!